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Below are the components of QXEFV:-
1. Tangibles: These are the physical components that the user directly interacts with. This can include the product itself, packaging, and the retail environment.
2. Reliability: It’s more of a promise than a component. Consistency is always the key to success, customer satisfaction in this case.
3. Assurance: Loyalty with confidence towards the customers can positively impact their experience of the product or the business and can in turn boost sales.
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